Terms of Use

These terms govern your use of the Shuunnya LifeStore at shuunnya.com. By using the LifeStore, you agree to them. The LifeStore is currently a preview and not yet live for orders.

Who we are

The Shuunnya LifeStore is operated by Shuunnya Private Limited (under incorporation); its registered business address will be published here once incorporation completes. It is a single, curated B2C storefront gathering goods and services from across Shuunnya's houses and affiliated makers. Shuunnya is the seller of record; the brands and makers you see are presented as part of one LifeStore, not as separate sellers, and there are no third-party sellers on the platform.

Preview status

While in preview, the catalogue, prices, and content are for demonstration and may change. No online orders or payments are processed yet. Where a "buy online" option appears, it is not active; enquiries are handled over WhatsApp.

Eligibility

You must be at least 18 and able to form a binding contract to create an account or place an order. The LifeStore is for adults only; we confirm your date of birth at sign-up.

Products, curation and pricing

• We describe and show products honestly and accurately, and do not engage in unfair or misleading trade practices; small variations in colour, finish, or detail can still occur.
• Country of origin is stated on product listings where required.
• Prices are in Indian Rupees and, once live, are inclusive of taxes unless stated otherwise. Prices and availability can change without notice.
• Our catalogue is deliberately curated - a tested few per need rather than everything - and items may be added or retired over time.

Enquiries and orders

• Until online checkout is live, you can enquire about or reserve items over WhatsApp; an order is confirmed only when we confirm it with you.
• We may decline or cancel an enquiry or order - for example if an item is unavailable, a price was shown in error, or we suspect misuse - and will let you know if we do.

Payment

Once online payment is live, it will be handled by a third-party payment processor, subject to its terms and to Reserve Bank of India rules. We do not store your card or full payment details.

Delivery, returns and refunds

Delivery timelines and charges are shown at checkout. Cancellations, returns, refunds, and shipping are covered by our Returns, Refunds & Shipping policy. We confirm size, stock, and details before dispatch.

Your account

Keep your account credentials secure and do not share them. You are responsible for activity under your account. How we handle your information is described in our Privacy Policy.

Reviews and content you post

You may post reviews and other content, and you are responsible for what you post. By posting, you grant us permission to display it on the LifeStore, and you agree to our Review & Content Guidelines. We may hide or remove content that breaks those guidelines or the law.

Acceptable and prohibited use

Please use the LifeStore lawfully and fairly. You must not:

• Post or transmit content that is unlawful, hateful, harassing, threatening, obscene, or that endangers children.
• Violate anyone's privacy, impersonate others, or post deceptive, fake, or paid-for reviews.
• Post spam, scams, or content that infringes intellectual-property or other rights, or that is misleading - including misleading claims about a product's safety.
• Disrupt, attack, or overload the LifeStore, scrape it at scale, or attempt to gain unauthorised access.
• Use the LifeStore for any unlawful purpose.

We may remove content and, for serious or repeated breaches, suspend access. Genuinely unlawful content and valid court or government orders are actioned on priority.

Intellectual property

The LifeStore's content, design, logos, and text are owned by Shuunnya or its partners and may not be copied or reused without permission.

Consumer rights and grievances

Nothing in these terms limits the rights you have under India's consumer-protection law. For any concern about an order, product, service, or your data, you can reach our Grievance Officer and Nodal Officer (being appointed; contacts published before launch) on the Grievance page. We acknowledge consumer grievances within 48 hours and aim to resolve them within one month, and data-protection requests within 90 days.

Disclaimers and liability

The LifeStore is provided "as is" during preview. To the extent permitted by law, Shuunnya is not liable for indirect or incidental losses arising from use of the preview. Nothing here limits rights you have under applicable consumer law.

Governing law

These terms are governed by the laws of India, and disputes are subject to the courts of India.

Changes

We may update these terms as the LifeStore develops; the "last updated" date reflects the current version.

Contact

Questions? Reach us at mail@shuunnya.com or through the LifeStore's WhatsApp enquiry. See also Privacy, Returns & Refunds, and Grievances.