Returns, Refunds & Shipping

This policy explains how cancellations, returns, refunds, and delivery work at the Shuunnya LifeStore (shuunnya.com), across physical products, quick delivery, and services. The LifeStore is currently a preview and not yet live for orders; the specific windows and timelines marked below are indicative and will be confirmed at checkout and finalised before the LifeStore goes live for orders.

Cancellation

• Before dispatch - you can cancel an order at no charge from your account or by contacting us, any time before it is dispatched.
• After dispatch - once an order is on its way, please use the return process below.
• Quick delivery - fast local orders can be cancelled only until they are handed to the rider.
• Services & appointments - can be cancelled or rescheduled up to a stated notice window before the booked time (see "Services" below).

Returns

What can be returned

• You may request a return within [X] days of delivery (window confirmed at checkout per category) if the item is unused, in its original condition, and with its original packaging and tags.
• If an item arrives damaged, defective, or not as described, tell us promptly and we will make it right at no cost to you.

What cannot be returned

• Perishable and quick-commerce goods (for example groceries and fresh items), unless they arrive damaged or spoiled.
• Opened personal-care, hygiene, or intimate items, for safety reasons.
• Made-to-order, personalised, or custom items.
• Services that have already been performed.

How to return

• Raise a return request from the order in your account (or contact us).
• We review the request and confirm the outcome (approve, or explain why not).
• On approval, we arrange pickup or return, and process your refund once the item is received and checked.

Refunds

• Approved refunds are returned to your original payment method wherever possible - to the source UPI or card via the payment provider, typically within [X] business days of approval once we receive the item.
• For pay-on-delivery or cash orders, refunds are made to a UPI or bank account you confirm.
• Where a return is due to our error (damaged, defective, or wrong item), return shipping is on us; otherwise a reasonable return-shipping or restocking cost may apply, shown to you before you confirm.

Shipping & delivery

• Dispatch and delivery - orders are typically dispatched within [X] business days and delivered by our carrier partners (for example Delhivery or Shiprocket) or by our own delivery, with an estimate shown at checkout.
• Serviceable areas - we ship physical products across India. Quick delivery and at-home services are available only in cities where a Shuunnya store or partner serves; the store tells you if your area is covered.
• Charges - any delivery charge is shown clearly at checkout before you confirm.
• Tracking - once dispatched, you can track your order from your account.

Services & appointments

• Bookable services can be cancelled or rescheduled up to a stated notice window before the appointment for a full refund; later cancellations or no-shows may be non-refundable, as shown when you book.
• Refunds for services follow the same method and timelines as above.
• At-home services are available only in served areas; you will be told at booking.

Country of origin & pricing

Product pages state the country of origin where required, and prices are in Indian Rupees, inclusive of taxes unless stated otherwise.

Need help?

For any order, delivery, return, or refund concern, contact us at mail@shuunnya.com, through the LifeStore's WhatsApp enquiry, or via our Grievance & Officer contacts. See also the Terms of Use.