Legal

Grievances & Officer Contacts

Last updated July 23, 2026

We want any concern about the Shuunnya LifeStore (shuunnya.com) handled quickly and fairly. This page explains how to raise one and who is responsible. The LifeStore is in preview and not yet live for orders; the named officers below are being appointed and their contact details will be published here before the LifeStore goes live.

1. Data protection (your privacy rights)

To access, correct, or erase your data, to nominate someone, or to withdraw a consent - or to complain about how your data is handled - contact our data-protection contact below. We aim to respond within 90 days. You also have the right to complain to the Data Protection Board of India. See our Privacy Policy for the full list of rights.

2. Orders, products & services

For a concern about an order, product, delivery, refund, or service, contact our Grievance Officer. In line with the Consumer Protection (E-Commerce) Rules, we will acknowledge within 48 hours and aim to resolve within one month.

3. Content concerns

To report a review, a listing, or an assistant response, use the report option in the store or contact us. Valid court or government orders are actioned within the timelines the law requires (including expedited action, within 3 hours, where mandated), and lawful information requests are answered within 72 hours. Our Nodal Officer is the point of contact for law-enforcement and government requests, available 24x7. See the Review & Content Guidelines.

Who to contact

Data-protection contact / Grievance OfficerTo be appointed and published before launch.
Nodal Officer (law-enforcement liaison, 24x7)To be appointed and published before launch.
Operating entityShuunnya Private Limited (under incorporation); registered business address to be published before launch.
Interim contactmail@shuunnya.com, or the LifeStore's WhatsApp enquiry.

Raise a grievance

Use the form below to raise a concern directly. Choose the type that fits: a privacy or data-rights request and an order or service concern are tied to your account (please sign in first); a content report or a court / government order can be raised without an account. You will get a reference to track it.

This request is tied to your account. Please sign in first so we can verify it is you, then come back here.

We keep the data-protection, consumer, and content tracks distinct so each gets the right handling.

How we handle grievances

  • We acknowledge your grievance and give you a reference.
  • We work within the timelines above for each type of concern.
  • We keep the different tracks distinct - data-protection (90 days), consumer (48-hour acknowledgement, one-month resolution), and content - so each gets the right handling.

Contact

Reach us at mail@shuunnya.com or through the LifeStore's WhatsApp enquiry. See also Privacy, Terms, and Returns & Refunds.